Rose Parade

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Tuesday, June 13, 2006

AOL - the Wal-Mart of internet providers

I've heard horror stories about how it's nearly impossible to ever completely get rid of AOL (as in, even after their software is uninstalled, periodic reminders pop up beseeching you to come back), but this really takes the cake: worst customer service EVER! Link via Boing Boing Update: Customer service rep from hell gets the ax. Call me cynical, I just can't help thinking that this is just posturing on AOL's part. I can totally see them training their reps like that, or at least fostering an environment that encourages it.


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